Collage.com Customer Satisfaction Team uses Helpjuice Seven days a week To Deliver Amazing Support. 

C A S E S T U D Y

CASE STUDY Collage.com 

Company Overview 

At Collage.com, we pride ourselves on making custom photo products (like 

Quick Overview 

Industry: E-commerce Location: Brighton, MI Team Size: 11-50 

Products Used: 

External Knowledge Base / Customer Self-Service, Internal Knowledge Base 

photo books, photo blankets, and photo canvases) easy for anyone to create. 

What's the purpose/goal of your knowledge base? 

For those rare times when a customer has questions about an order, Helpjuice makes it easy for our team to consolidate all of our tutorials and frequently asked questions in one constantly-updated place. Our customer satisfaction team uses Helpjuice in responding to phone calls, live chats, and emails seven days a week. We also make our company’s knowledge base accessible to customers so they can get answers to common questions without even needing to contact support. 

What Solutions Did You Approach Before Deciding To Go With Helpjuice? 

It’s much easier keeping our knowledge base updated and organized through Helpjuice than it is to keep track of multiple Google Docs or static HTML files. We are happy customers of Helpjuice and look forward to continuing our relationship. 

Collage.com’s Knowledge Base 

CASE STUDY EventGeek 

Why Did You Decide To Choose Helpjuice? 

We love how user friendly Helpjuice is – both for our team to update 

and for our customers to access. It’s easy for nontechnical people 

to layout and design pages, even when we want to include multiple 

images or more complicated designs. 

We also love being able to make some entries in our knowledge 

base private for internal use only while making most of our 

knowledge base publicly accessible. This makes it easy for our 

team to find the best answers to help customers in one place 

– even internal information that might not be directly useful for a 

customer. 

“ 

We’ve had nothing but good experiences with Helpjuice’s customer support team – especially Davor and Jefferson. 

We get responses almost immediately (within 5 minutes) whenever we’ve emailed with a question. It’s always a pleasure to contact the Helpjuice team!” 

Nichole LaVigne, Knowledge Bae Manager at Collage.com Helpjuice.com